Refund policy
Return and Refund Policy
30-day money-back guarantee
If you are not happy with your purchase for any reason, you may return it within 30 days of the delivery date for a full refund of the product price. This guarantee is in addition to any rights you have under applicable consumer law.
How to start a return
- Email hollownightsupport@gmail.com with your order number and the reason for the return within 30 days of delivery.
- We will reply within 2 business days with return instructions and the return address.
- Pack the item securely, including all accessories, the remote controller and the charging cable, and ship it back with a tracked service.
- Once we receive and inspect the item we will issue your refund.
Items sent back without first contacting us may not be accepted.
Return condition
Items must be returned complete, undamaged and in resalable condition. Normal use during the 30-day period is fine. Items that are broken through misuse, crashes or modification, or that are returned incomplete, may receive a partial refund or be refused.
Return shipping
If the item is damaged, defective or not what you ordered, we pay the return shipping. For change-of-mind returns, the customer pays return shipping, except where the law requires otherwise.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos. We will send a replacement or a full refund, including any shipping you paid, at your choice.
Cancellations and orders that have not shipped
You may cancel for a full refund at any time before your order ships. If your order has not shipped within 5 business days of purchase, you may cancel for a full refund at any time until it ships.
Orders that never arrive
If tracking shows your parcel is lost, or it has not arrived within 30 days of dispatch, contact us. We will send a replacement or refund you in full.
Refund processing
Refunds are issued to the original payment method within 5 business days of approval. Your bank or card issuer may take a further 5 to 10 business days to post the credit. If you have not received a refund after 15 business days, contact us with your order number.
Exchanges
We do not offer direct exchanges. Return the item for a refund and place a new order for the item you want.
Contact us
Email: hollownightsupport@gmail.com
Website: glowraiders.com