Shipping Policy

Last updated: 12 August 2026

We currently ship GlowRaiders products to the United States, Canada, the United Kingdom, and Australia. Below is everything you need to know about processing, delivery, tracking, and international orders.

Processing time

Orders are usually prepared and dispatched within 1 to 3 business days. During sales, holidays, or other busy periods, processing may take a little longer.

You will receive a confirmation email when your order is placed and another email containing your tracking information once your order has shipped.

Delivery estimates

The delivery times below are estimates from the date of dispatch, not the date your order was placed. Please add the processing time above when estimating your total delivery timeframe.

DESTINATION	ESTIMATED DELIVERY AFTER DISPATCH
United States	7 to 12 business days
Canada	7 to 12 business days
United Kingdom	7 to 12 business days
Australia	8 to 15 business days

These delivery times are estimates and are not guaranteed. Carrier delays, customs processing, weather conditions, holidays, and deliveries to remote areas may affect your delivery time.

Shipping costs

Shipping costs, including any applicable free-shipping offers or thresholds, are displayed at checkout before you complete your purchase.

The exact shipping cost may depend on your location, order, and the shipping option selected at checkout.

Tracking your order

Once your GlowRaiders order ships, we will email you a tracking number.

Please allow up to 48 hours for tracking information to begin updating after you receive your shipping confirmation.

If your tracking information has not updated for several days, please contact us at hollownightsupport@gmail.com with your order number and we will look into it for you.

Customs, duties, and taxes

For international orders, your country may charge import duties, taxes, customs fees, or other charges when your package enters the country.

These charges are determined by your local customs authorities and, unless otherwise stated at checkout, are the customer's responsibility. GlowRaiders does not control these charges and cannot predict their amount.

If you refuse to pay applicable customs charges and the parcel is returned, abandoned, or destroyed, your eligibility for a refund may be affected, subject to applicable consumer protection laws.

Incorrect or incomplete addresses

Please carefully check your shipping address before completing your order.

Customers are responsible for providing accurate and complete shipping information. If you notice an error after placing your order, contact us immediately at hollownightsupport@gmail.com.

We will do our best to correct your address before your order is dispatched. However, once an order has shipped, we may not be able to modify or redirect the delivery.

Lost, stuck, or delayed parcels

If your package appears to be lost or tracking has not updated for an unusually long period, please contact us at hollownightsupport@gmail.com with your order number.

We will work with the shipping carrier to investigate the package and, where appropriate, arrange a replacement or refund in accordance with our Refund and Return Policy.

Please allow reasonable time for an investigation, as shipping carriers may experience delays in updating tracking information.

Failed delivery and returned parcels

If your package is returned to us because it could not be delivered—for example, because of an incorrect address, failed delivery attempts, or an unclaimed package—we may contact you to arrange redelivery.

Additional shipping charges may apply if the package needs to be shipped again, except where prohibited by applicable law or where the failed delivery was caused by an error on our part.

Contact us

If you have any questions about shipping, delivery, or tracking your GlowRaiders order, please contact us:

Email: hollownightsupport@gmail.com
Website: glowraiders.com